POSSIBILITIES OF NONCOMMERCIAL ORGANIZATIONS IN THE IMPROVEMENT OF MANAGEMENT OF QUALITY IN THE SPHERE OF THE SERVICES

Article reveals the special features of the contemporary social and economic development of Russia, connected with the formation of social relations on the basis of the pluralism of property and the development of public activity. Are based institutional change, which make it possible to enlarge the possibilities of noncommercial organizations in the development of the system of management of quality in the sphere of services. The basic work of the researchers of this problem are designated. The concept of noncommercial organization in the wide and narrow sense of the word is revealed, the reasons for the plurality of its terminological determinations are revealed. The specific character of noncommercial organization as the subject of the social and economic relations is defined: its place in the property relations, the nature of goal setting in the realization of activity. The noncommercial organizations are isolated:  which can contribute to the improvement of management of quality in the sphere of the services: the trade unions and the samoregulirutsemye organizations. The possibilities of the trade unions in the improvement of the system of the stimulation of the work of personnel in the organizations of the sphere of services on the basis of the calculation of the basic elements of the motivation of colleagues are opened. The system of stimulation is defined as the important lever of increase in their loyalty toward the organization and strengthening the tendency to ensure the necessary quality of its work. The self-controlled organizations are considered as the professional noncommercial partnerships, which received from the state the right to issue license to their organization- terms to the professional activity and the ensuring the necessary level qualities of their work on basis of the standards manufactured by them and affirmed by professional association. Are revealed problems the restrictive possibilities of trade unions and self-controlled organizations in an improvement in the quality in the branches of the sphere of services. Measures for the making more active of the use of possibilities of noncommercial organizations in the development of the system of management of quality in the sphere of services are proposed.