STATISTICAL ESTIMATION OF THE PROCESSES SWOT-ANALYSIS IN THE QUALITY MANAGEMENT SYSTEM OF AN ENTERPRISE


Cite item

Full Text

Abstract

With the introduction of new ISO 900 international standards of 2015, the application of risk-oriented thinking that supposes the estimation of influence of environmental factors, which may cause the deviation from the planned results, minimize the negative consequences and maximize the arising opportunities in the processes planning and management within the quality management system, is the necessary and compulsory condition of its effective functioning. In this connection, the identification of instruments for estimation of environmental factors influence and their formalization is currently very important.  

The paper considers the approach to formalization of SWOT-analysis as the instrument recommended by ISO 31000 international standards to study the company context (environment) and analyzes the disadvantages of traditional using of the instrument under consideration, in particular, the descriptive approach reducing the objectivity of alternative strategies selection and raising its labor intensity. The solving of this problem is possible on the basis of suggested procedure of applying the statistical validity of SWOT-analysis of the processes in the quality management system of a company.  

The statistical estimation of the strategy selection is based on their ranking and the choosing among them the most significant and prioritized for the company development. The author illustrates the example of processing data on the strategy selection ranking and proves the consistency and statistical significance of the opinions of the experts performing the alternatives selection.

According to the results of the study, it is established that the suggested procedure of applying statistical validity of SWOT-analysis results in the company’s quality management system allows improving the reliability of data received and identifying correctly its strategies of quality management system promising for functioning and development.

About the authors

Tatyana Petrovna Mozhaeva

Bryansk State Technical University, Bryansk

Author for correspondence.
Email: goa-bgtu@mail.ru

PhD (Engineering), Associate Professor, Head of Department of Regulatory Documents

Russian Federation

References

  1. Gorlenko O.A., Borbats N.M., Mozhaeva T.P. Improvement of the management of the organization. Menedzhment v Rossii i za rubezhom, 2016, no. 3, pp. 99–104.
  2. Dzedik V.A., Ezrakhovich A.Ya. Sozdanie i audit sistem menedzhmenta kachestva v sootvetstvii s mezhdunarodnym standartom ISO 9001:2015 [Creation and audit of QMS according to the ISO 9001:2015]. Volgograd, Prin Terra Dizayn Publ., 2015. 300 p.
  3. GOST R ISO 9000-2015. Sistemy menedzhmenta kachestva. Osnovnye polozheniya i slovar [Quality management systems. Fundamentals and vocabulary]. Moscow, Standartinform Publ., 2015. 48 p.
  4. GOST R ISO 9001-2015. Sistemy menedzhmenta kachestva. Trebovaniya [Quality management systems. Requirements]. Moscow, Standartinform Publ., 2015. 23 p.
  5. Kruglov M.G. System of risk management as the new stage in quality revolution. Menedzhment kachestva, 2010, no. 4, pp. 250–265.
  6. Salin V.N., Medvedev V.G. A concept of risks and risk management: an assessment methodology. Vestnik Finansovogo universiteta, 2004, no. 3, pp. 29−43.
  7. Konev K.A. Situational approach to risks-possibilities management when ensuring quality. Metody menedzhmenta kachestva, 2017, no. 1, pp. 22–28.
  8. GOST R ISO 31000-2010. Menedzhment riska. Printsipy i rukovodstvo [Risk management. Principles]. Moscow, Standartinform Publ., 2012. 20 p.
  9. GOST R ISO/MEK 31010-2011. Menedzhment riska. Metody otsenki riska [Risk management. Risk assessment methods]. Moscow, Standartinform Publ., 2012. 69 p.
  10. Houben G., Lenie K., Vanhoof K. A knowledge-based SWOT-analysis system as an instrument for strategic planning in small and medium sized enterprises. Decision Support Systems, 1999, no. 26, pp. 125–135.
  11. Panagiotou G. Bringing SWOT into focus. Business Strategy Review, 2003, vol. 14, no. 2, pp. 8–10.
  12. Kahraman C., Demirel N.C., Demirel T. Prioritization of e-government strategies using a SWOT-AHP analysis: the case of Turkey. European Journal of Information Systems, 2007, no. 16, pp. 284–298.
  13. Markova V.D., Kuznetsova S.A. Strategicheskiy menedzhment: ponyatiya, kontseptsii, instrumenty prinyatiya resheniy [Strategic management: notions, concepts, tools of decision-making]. Moscow, INFRA-M Publ., 2012. 320 p.
  14. Andreychikov A.V., Andreychikova O.N. Strategicheskiy menedzhment v innovatsionnykh organizatsiyakh. Sistemnyy analiz i prinyatie resheniy [Strategic management in innovative organizations. System analysis and decision making]. Moscow, NITs INFRA-M Publ., 2013. 396 p.
  15. Basovskiy L.E. Strategicheskiy menedzhment [Strategic management]. Moscow, NITs INFRA-M Publ., 2013. 365 p.
  16. Terrados J., Almonacid G., Hontoria L. Regional energy planning through SWOT analysis and strategic planning tools. Impact on renewables development. Renewable and Sustainable Energy Reviews, 2007, no. 11, pp. 1275–1287.
  17. Gladkov L.L., Gladkova G.A. Teoriya veroyatnostey i matematicheskaya statistika [Theory of probability and mathematical statistics]. Minsk, RIPO Publ., 2013. 248 p.
  18. Gmurman V.E. Teoriya veroyatnostey i matematicheskaya statistika [Theory of probability and mathematical statistics]. Moscow, Vysshaya shkola Publ., 2003. 479 p.
  19. Kremer N.Sh. Teoriya veroyatnostey i matematicheskaya statistika [Theory of probability and mathematical statistics]. Moscow, YuNITI-DANA Publ., 2000. 543 p.
  20. Suslov A.G., Gorlenko O.A. Eksperimentalno-statisticheskiy metod obespecheniya kachestva poverkhnosti detaley mashin [Experimental and statistical method of quality assurance surfaces of machine parts]. Moscow, Mashinostroenie-1 Publ., 2003. 303 p.

Supplementary files

Supplementary Files
Action
1. JATS XML
Download

Copyright (c)



This website uses cookies

You consent to our cookies if you continue to use our website.

About Cookies